Payments are non-refundable once funds are sent, subject to any refund rights required by law.
Prices & order confirmation
Plan prices are shown in US dollars (USD) before you confirm an order. Check the plan, device type, term and amount before paying. The payment provider or transfer network may charge additional fees beyond the plan price.
Available payment methods
Crypto payments use Crypto Gate and the invoice assigned to your order. Visa, Mastercard and Apple Pay are direct payment arrangements with support at @salehvip1. Opening the contact link alone does not create an order or invoice or reserve a certificate or activation key.
The website does not provide a customer balance wallet or cash-withdrawal system. If you obtain an activation code elsewhere, keep proof of purchase and contact the seller about that transaction; our code-use and device rules still apply.
Before sending crypto
Use the address, currency, network, amount and deadline shown on the invoice itself. Do not reuse an old or cancelled invoice. Crypto-network transfers generally cannot be reversed, and funds sent to the wrong address or network may be unrecoverable. Never share your private wallet key or recovery phrase.
No refunds & order cancellation
Once funds are sent, payments are non-refundable under our policy, even if you change your mind, choose an incorrect UDID or plan, or Apple later revokes the certificate, to the extent permitted by law. Revoked certificates are not replaced, and paid plans cannot be moved to another device.
An unpaid order can be cancelled when the system permits it. Website cancellation does not cancel the payment provider’s invoice or reverse an external transfer. Do not send funds after cancellation. Late payments require review and do not guarantee automatic activation or a new stock reservation.
Payment verification & fulfilment
Creating an order or opening a payment link does not confirm receipt of funds. We verify payment before processing, and an order may remain pending or under review until verification or certificate issuance is complete. A completed certificate order means the certificate has been saved and the subscription activated, not merely that a payment was recorded.
If you sent funds but payment is missing or the certificate has not arrived, contact support with the order reference, invoice or transaction ID, amount and network. We will review the evidence and follow up on reconciliation or delivery according to verification results and legal obligations. We do not promise automatic refunds or replacement issuance.
Support & legal rights
Please contact support first so we can investigate. This policy does not waive mandatory refund, dispute or remedy rights under applicable law, or prevent you from using legally available complaint channels.
Updates & contact
We publish updated versions here with their date. Changes apply going forward with any notice required by law; they do not remove mandatory rights or retroactively change an earlier order. If additional consent is required for data processing, we will request it separately.
Need a little clarity?
Contact the Sultan Plus team about these policies, your data or an order.